Service

Pre-Sales Service:

For our existing products, we are pleased to offer free sample services to our customers. For products that require development, we provide free technical support, and the research and development process usually takes within two weeks. We can provide sample testing for customers during this time.

During the Sales Process:

From the procurement of raw materials to the delivery of products to the warehouse, we provide continuous updates on the production progress to our customers. Upon request, we can also provide pictures and videos, allowing customers to have a clear understanding of the specific production progress.

After-Sales Service:

We provide a 2-5 year after-sales guarantee to ensure customer satisfaction. Within the warranty period, if any defective products are identified, we offer free replacements to our customers. Our aim is to ensure a worry-free after-sales experience for our valued customers.

In addition to the above services, we also have a dedicated customer support team available to address any inquiries or concerns promptly. We value long-term partnerships with our customers and strive to provide comprehensive support throughout the entire customer journey.

Our commitment to excellent service extends beyond the point of sale, as we prioritize customer satisfaction and aim to exceed expectations.